travel eSIM

Sabine75 · ‎07-10-2026

I purchased an EE Visitor eSIM, but I cannot install it on my Samsung Galaxy S26 Ultra. When I try to add the eSIM, scan or paste the Activation code Samsung says “Your eSIM isn't ready yet.” The eSIM does not appear in SIM Manager. I am travelling to the UK today. In my EE account I can see it but it says it's not been activated yet. Please help i am travelling to UK today! Thanks

Schockwave · ‎07-10-2026

Hello @Sabine75 ,

Welcome to the community,

Once you are in the UK, you should be able to activate it, as it would need the UK network to enable your travel sim.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

View solution in original post

Schockwave · ‎07-10-2026

Hello @Sabine75 ,

Welcome to the community,

Once you are in the UK, you should be able to activate it, as it would need the UK network to enable your travel sim.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.