transfer old backed up information to new sim card and phone

tony-patient · ‎02-03-2025

HI ,

My phone accidentally dropped and now have a Samsung phone. I have a new SIM with my old number however I need to access all my old information and contacts with online banking. Need help please

Northerner · ‎02-03-2025

Hi @tony-patient

You'll need to register your banking apps again on your new device, a back up won't save any data.

If you have backed up to Google then when you enter your account details on your new device you should have the option to download your contacts.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎02-03-2025

Hi @tony-patient

You'll need to register your banking apps again on your new device, a back up won't save any data.

If you have backed up to Google then when you enter your account details on your new device you should have the option to download your contacts.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.