transfer of old number

[nicolecrawford1]

Got my new phone on thursday at 8pm. when ordering i gave them my PAC code. i still have not had confirmation my temp esim is active and still waiting on them switching my numbers over. why hasn’t this happened yet? 

[chistery · Accepted solution]

The PAC process started once you have activated your SIM, so if you connected at 8pm on Thur, it's likely to have kicked off the process on Friday. Ports don't happen over a weekend, so I would expect it to happen early next week, hopefully Monday, but if you give EE a call they can confirm.

[nicolecrawford1]

Thank you! i probably activated it around 9pm! 

Just need it to transfer over as it’s my business number and everyday i don’t have it i’m losing money! 

so you expect tomorrow or even tuesday? just don’t want it to be any longer and didn’t know if waiting this long was normal. 

[chistery]

You can still use your old SIM until the process happens, but I would suggest giving EE a call and they can confirm that the PAC process has been started following the SIM being active on the network and it's all going to plan, but based on the experience of others, Mon or Tue is the likely date for it.