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separate family plan

Nini8
Visitor

I am not the holder, how can I separate the account and do it by my own? 

How can I change the monthly plan as use the original phone number ?

Thank you so much

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Nini8  Only the account holder can request a change of ownership of any line on the account.  Only the account holder can request a change of tariff on any line on the account. 
 

 The account holder needs to call customer support ( 150 from a EE device) to request a change of ownership and ideally you need to be present as you have to accept that request and you also have to pass a credit check before the change of ownership can be processed. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Nini8  Only the account holder can request a change of ownership of any line on the account.  Only the account holder can request a change of tariff on any line on the account. 
 

 The account holder needs to call customer support ( 150 from a EE device) to request a change of ownership and ideally you need to be present as you have to accept that request and you also have to pass a credit check before the change of ownership can be processed. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.