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psyhical sim to esim

Peter172
Explorer

‎12-12-2022 09:02 AM

how i can change psyhical sim to esim, i dont have option in my ee to replace on esim. When I go to settings and want to exchange, I only show up to order a physical home card.

what should i do to access esim?

 

0 Helpful
4 REPLIES 4
Leanne_T
EE Community Support Team

‎12-12-2022 11:09 AM

Hi @Peter172

Thanks for coming here.

Do you have a pay monthly account with us? 

Speak soon 🙂

Leanne.

Peter172
Explorer

‎12-12-2022 03:47 PM

yes 

0 Helpful
Christopher_G
EE Community Support Team
In response to Peter172

‎12-12-2022 04:56 PM

Sorry to hear the option isn't there in your My EE account, @Peter172.

If you give us a call on 150 or pop into your nearest EE store, they'll be able to supply you with an eSIM.

Chris

XRaySpeX
EE Community Star
EE Community Star

‎13-12-2022 01:01 AM

Are you on PAYG? If so, you can't have an eSIM & you won't see that option in your MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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