porting

R96
Visitor

i need to move from ee to libera

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

Text PAC to 65075 (to port no.) or STAC to 75075 (to get a new no.). It will respond with your PAC/STAC & how much you will have to pay in Early Termination Fees if you are still within your min term. It will basically be months left x monthly charge - 4%. Give the PAC/STAC to new provider. Your EE contract will end when you are live on new network. Best to do this in last few days of your contract term so you have little or no overlap.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@R96  EE can not help you change networks.  You need to do this via lebara 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Chris_S
EE Community Support Team

Hi @R96 I'm sorry to hear that you're looking to move away from EE, are you looking to take your number with you when you move?

Chris S

XRaySpeX
EE Community Star
EE Community Star

Text PAC to 65075 (to port no.) or STAC to 75075 (to get a new no.). It will respond with your PAC/STAC & how much you will have to pay in Early Termination Fees if you are still within your min term. It will basically be months left x monthly charge - 4%. Give the PAC/STAC to new provider. Your EE contract will end when you are live on new network. Best to do this in last few days of your contract term so you have little or no overlap.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP