phone number

[zacscarborough]

im currently setting up my new phone but dont have the old one with me as it is lost, could i send me esim to my mums phone and then delete it, would i still be able to use the number on my new phone 

[zacscarborough]

could i activate me new esim for my phone on my mums icloud then transfer it to my icloud 

[Schockwave]

@zacscarborough , if you log in to your account either via My EE App or online click on settings, scroll down and there you can order a replacement SIM card, once you have the SIM card you can change it to an e-sim card, but the E-sim can only be on your own phone, as it has to be on your account, not your mother’s.

[Schockwave]

@zacscarborough , No need to start another thread, I have replied to the other one, thank you.

[zacscarborough]

can i add my phone number to an account to get a message 

[Leanne_T]

Hi there @zacscarborough

If you have lost the SIM card and unable to receive the PIN that is required for a replacement SIM card you would need to call us on 0800 079 8586 and the team will get you a new SIM card sent out. 

Or, you can pop into an EE Store with photo ID for a replacement SIM card. 

We would be unable to send an eSIM to any other number. 

Leanne. 

[zacscarborough]

ive just got a new phone and cant get into because i dont have my old one with me as its lost, would i be able set up my esim on another phone to get the text message with the code then use the number on my new device once ive got into it 

[Leanne_T]

Sorry, this would not be possible @zacscarborough

Did you get a new SIM card with the new phone? 

Leanne.

[zacscarborough]

no ive just got the new iphone 14 pro max but cant get into it because it keeps sending the verificaiton code to my number which i cant get because i dont have my old phone 

[Leanne_T]

Can I just check, is this the Apple verification code? @zacscarborough 

Do you have a SIM card in the phone at the moment? 

Leanne.