my sim is locked

Virgo22 · ‎06-11-2022

How to live chat EE as my sim is locked

Leanne_T · ‎06-11-2022

Hi @Virgo22

Thanks for posting.

Do you need a PUK code for your SIM card?

Or does the phone need unlocked?

Leanne.

XRaySpeX · ‎07-11-2022

@Virgo22 : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Menu > Account Settings > Unlock your SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Brannyboo22 · ‎05-08-2023

Yes my phone says locked pin

Christopher_G · ‎05-08-2023

Hi @Brannyboo22

I recommend speaking to our Mobile Care team so they can help you with this.

Chris

Leesweeting1 · ‎15-03-2024

Yes

Katie_B · ‎16-03-2024

Hi @Leesweeting1.

Live Chat can be found in the EE app under 'Help'.

Is there anything we could help with here on the EE Community?

Speak soon,

Katie

Xxbekxx · ‎21-03-2024

I have received a new sim but I can't activate is as my old sim doesn't work I cant get messages

James_B · ‎21-03-2024

Hi @Xxbekxx,

Welcome to the EE Community. 🙂

What was the reason for the SIM replacement?

How did you order it?

James