must be after date of birth

[mustyilik]

Hello everyone, I am trying to move to EE but when I try to get new contract on credit control check page it gives 'must be after date of birth' error so I can not go on, I have cashback so I don't want to go EE shop or call, I tried couple of other devices it is still same.

[Christopher_G]

Hi @mustyilik

Welcome to the community.

Which field is displaying this error message?

Chris

[mustyilik]

On Credit check page after bank account details, sim only deal.

[Christopher_G]

OK, thanks @mustyilik

Could you send a screenshot of the page please (obscuring any sensitive information)?

Thanks

Chris

[mustyilik]

[Mod edit: Images rejected because they contain personal information.]

[Christopher_G]

Thanks, @mustyilik

I couldn't approve one of your images as it contained sensitive information. I don't understand why you're getting those messages though.

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

[mustyilik]

sent you the private message, ive tried other devices and browsers, still get same error

[mustyilik]

I do have still that problem, can't use website to get contract. Don't want to miss that sim only deals with Amazon voucher but nothing has been changed. Can someone report that problem to developers of your website.