keep my old phone number?

[jackson997]

hello,

I'm currently looking into getting a phone + sim on contract, but I wanted to know if it was possible to keep my same number. my current sim is not under contract but it's a part of my parent's friends and family thing.  just wanted to know if it would be possible. thanks. 

[bristolian]

Which network is your phone currently with? If it's with EE, is it on PAYG or pay-monthly?

[jackson997]

My sim right now is with EE, and it’s a pay monthly one. 

[Leanne_T]

Morning @jackson997 

Thanks for coming here. 

If the number is on pay monthly to keep the number the account holder would need to call us on 150 and ask for a change of ownership for the number. The team would also need to speak to you and complete a credit check. Once the number has been transferred you can upgrade keeping the number 🙂

Leanne. 

[jackson997]

Can I do that in store as the new phone has already on its way. 

[Leanne_T]

Hi @jackson997 

We are unable to transfer a pay monthly number to a new EE pay monthly mobile number. The new contract would have a new number as this has not been an upgrade on the existing number and account. 

To discuss your options for the new contract please call us on 150. 

Leanne.