internet not working

[megantalbot28]

just got my new sim put it in my phone its letting me call and text but my internet is not working

[Chris_B]

@megantalbot28  Have you checked the APN settings are correct?  Have a look at THIS 

[megantalbot28]

Hiya

Yes I have tried that it's still not working

[Chris_B]

@megantalbot28  are you a contract customer or a pay you go customer ?   if on PAYG are  you using a pack ? 

[megantalbot28]

I have a sim only contract

[FedUpCustomer26]

Direct dial to the Executive Complaints Department.

[bristolian]

Is this a new SIM in a phone you already had? In other words, has the phone been used for mobile data on EE's network previously?