got a new sim, sim only deal yesterday

[Hammers1970]

got a new sim but now blocked on viber saying i was spamming, how, brand new sim and 6 people on my viber who are my family.

viber will not budge blocked

[Christopher_G]

Welcome to the community, @Hammers1970 

Was it a new number that came with the SIM?

Chris

[Hammers1970]

Hi, it was a sim new bought on ebay with a easy number as my old memory on the rocks.

[Hammers1970]

Hi, it was a sim new bought on eBay with a easy number as my old memory on the rocks.

[Christopher_G]

Sounds like that number may have previously been used with Viber, @Hammers1970. 

Chris

[Hammers1970]

i had to activate on EE to get it on, then i was offered a pay monthly sim by a sales staff then he used my number from the sim i just topped up by a fiver to activate it..... don't think i'm never going to get a answer as they blocked for good, used viber for year to keep in touch with my older kids and my old mum. thank you for the help

[Christopher_G]

Mobile phone numbers are recycled when they're cancelled, @Hammers1970. I think a previous user of that number may have been a Viber user.

We can change the mobile number for a new one through our customer service team. We can't guarantee it'll be memorable or fix the issue with Viber though.

Chris

[Hammers1970]

i think its the only thing left as they will not unblock it, do i follow your link and explain to them, great start ain't it cheers

[Christopher_G]

Yes, click on that link and there will be a few options to contact us, @Hammers1970 

Hope you get sorted.

Chris

[Hammers1970]

thank you for your help, all the best