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esim in Japan my carrier does not support

DG123456
Visitor

‎17-11-2023 12:01 AM

I have tried to install esim onto my iPhone 11

after using QR code from esim provider a message box pos up saying that it is not supported 

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1 REPLY 1
Leanne_T
EE Community Support Team

‎17-11-2023 08:21 AM

Hi @DG123456 

Thanks for coming to the community. 

Do you have an EE SIM installed when trying to activate the eSIM? 

Leanne.

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