esim and sim

Lucek2050 · ‎03-09-2022

I replaced the sim card with an esim and the sim card stopped working and I want to use it in another device.

XRaySpeX · ‎03-09-2022

@Lucek2050 : Activating an eSIM demobilises its physical SIM. It's 1 or the other, not both.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎03-09-2022

@Lucek2050 : Activating an eSIM demobilises its physical SIM. It's 1 or the other, not both.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎03-09-2022

@Lucek2050 Activating the eSim moves the information from the physical SIM card to the eSim. You can only have one sim with a number whether that’s a physical sim or an eSIM. If you want to use a sim in a different device then you need to get another SIM card and that will have its own number

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.