eSim not activating

[CarmenB72]

Daughter used physical sim in iPhone 14 Pro but needed to return handset, put sim back into her iPhone 13 Pro and eSim requested but it won’t activate, please help

[CarmenB72]

My daughter transferred my physical sim to her iPhone and when I put it back into ny iPhone 13 Pro the sim was de-activated. I have tried to upload a new eSim but no code has come through to my phone? 

[James_B · Accepted solution]

Hi @CarmenB72,

If your original SIM has been deactivated, you won't be able to complete the security check to activate a new one online.

Please get in touch with Customer Care for help with activating a replacement SIM.

The team will be happy to help. 🙂

James