Since trying to download an esim on my new contract phone, my phone has been out of use - no phone signal at all. Can't even log into my EE account! Have spent several hour on the phone and been told it was a single user fault but no phone seems to be able to ifx it. 5 days without my phone and the tech care team can't chas e it for me as they can't contact them apparently! What should I do? Am losing faith that it can sorted. Also spent 90 minutes in EE store - they couldn't fix it either. Was referred to a higher level of tech support 5 days ago - still ot heard from them.
