Last Wednesday I was persuaded by an EE consultant to move from my BT account/numbers to EE. All I wanted to do was add data roaming to my BT numbers at this stage as my son and I were travelling the next day to the US. I was told that the eSIM transfer would mean our phones would only be out of action for half an hour. I said I didn’t want to go this now because I was travelling overseas but I was assured that there would not be a problem.
5 days later and neither of us can actually use our mobile phones - the only way we can contact home is by using WhatsApp through the hotel WiFi.
i can’t call ee from out here as we no longer have a network provider connected to our phones! The only way of communicating this problem with them is through email, which they are only trying to every other day.
They have been provided all the information I have been sent regarding transferring the four numbers from BT to EE but they still can’t complete the transfer!
I was told that the accounts were set up for roaming and we would receive a message on arrival to the US enabling us to buy a roaming package but this hasn’t happened either!
The whole way is so stressful - I was completely mis sold!
