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eSIM activation issues.

Hanzodq
Investigator
Investigator

‎19-07-2024 04:12 PM

So I received my replacement eSIM today and have been trying to activate it,it wasn't working after activation as it said "unable to activate eSIM" even after it had apparently done so. Due to this, the eSIM wasn't working so I attempted to restart the process by deleting the eSIM and trying again, now it won't even scan. Is there any solution to this or do I have to get a new replacement?

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎19-07-2024 05:16 PM

Hi @Hanzodq. 

Thanks for coming here. 

If you have deleted the eSIM you would need a replacement. 

Katie

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Hanzodq
Investigator
Investigator
In response to Katie_B

‎19-07-2024 05:49 PM

Thanks for the help, also if I was just go in store to sort this issue out would I need the account holder to come with me?
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Katie_B
EE Community Support Team
In response to Hanzodq

‎19-07-2024 06:08 PM

Hi @Hanzodq. 

Yes, the account holder would need to be present with photo ID.

Katie

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