activate sim

[hibailyaskhan1]

I’m trying to active my sim and add my old number to my new sim but it is not letting me. As it says on the website to go to settings>phone> add old number but when i try this is just goes back to the original EE number i was sent with my new sim. Also how do I top up?? 

[James_B]

Hi @hibailyaskhan1,

Welcome to the EE Community. 🙂

Are you an existing EE customer or are you moving your number from another network?

James

[hibailyaskhan1]

I’m moving number. I was previously with giffgaff 

[James_B · Accepted solution]

Hi @hibailyaskhan1,

To transfer your number, you'll need to request a PAC code from your old network and share it with us at myaccount.ee.co.uk/keeping-your-number.

For more information in the transfer process, please see Transferring Your Mobile Phone Number to EE | Mobile Help | EE.

For help with topping up, please check out How to Top-up a Pay As You Go Phone | Mobile Help | EE.

Hope this helps. 🙂

James