Work phone SIM card not working - how do I get a replacement?

HiFivePhil
Visitor

‎29-05-2022 05:17 PM

Hello,

 

my work phone is with EE and the SIM card isn’t working. How do I get a replacement? EE customer services on the automated phone say that the number is not registered with them. How do I talk to a customer service representative?

 

thanks

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎29-05-2022 05:21 PM

Take phone & SIM into an EE shop with Photo ID & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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chistery
EE Community Star
EE Community Star
In response to XRaySpeX

‎29-05-2022 05:59 PM

If it's a work SIM, you may have to go back to your companys representative and ask them to arrange a replacement.

bristolian
EE Community Star
EE Community Star
In response to chistery

‎29-05-2022 06:08 PM

@chistery wrote:

If it's a work SIM, you may have to go back to your companys representative and ask them to arrange a replacement.

Indeed so.

 

The OP in this thread is not the account holder, that's their employer. So any billing issues need to be reported to the employer in the first instance.

 

They may have specific arrangements for staff members to deal with EE direct for some issues, but it's the company's responsibility in the first instance.

 

In what way is the SIM not working?