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When I move to eSIM do I keep my pack and accumulated boosts?

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RogerK
Contributor
Contributor

‎10-11-2022 05:04 PM

What's the easiest, cheapest way to get an eSIM and activation code?

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grsdev
Expert Contributor
Expert Contributor

‎10-11-2022 05:11 PM

If you mention a pack and boosts, I'm assuming you're a PAYG user.

As far as I can see, only PAYM users can get an eSIM. PAYG is limited to a physical SIM.

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grsdev
Expert Contributor
Expert Contributor

‎10-11-2022 05:11 PM

If you mention a pack and boosts, I'm assuming you're a PAYG user.

As far as I can see, only PAYM users can get an eSIM. PAYG is limited to a physical SIM.

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Schockwave
EE Community Star
EE Community Star
In response to grsdev

‎10-11-2022 05:40 PM

@RogerK , @grsdev , correct, only pay monthly customers can get an ESim, pay as you go can only have a physical SIM card.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.