What’s going on with SIM activation

[Wrexham22]

Had replacement SIM sent, arrived yesterday, phoned up to activate it, told it would take 24 hours. Waited 24 hours and still nothing, rang again 11 hours ago and they sent a request to activate it again. Still nothing.  Told if it’s not activated by tomorrow call again! Really? This is ridiculous 

what’s going on??

[James_B]

Hi @Wrexham22,

Welcome to the EE Community. 🙂

I'm sorry to hear there was an problem activating your SIM card.

Our Customer Care Team are best placed to give you more information on any issues affecting your account.

James

[Wrexham22 · Accepted solution]

Waited another 24 hours. In the end I went to my local EE store with ID and the very helpful member of staff sorted it out and activated a new sim for me in 5 minutes. 👍🏻 

[James_B]

That's great @Wrexham22 

Thanks for letting us know. 🙂

James