I have been provided with a PAC code that does not working

[Jt123456]

Can someone in the support team advise me who to contact

Should I just request another one?

[James_B]

Hi @Jt123456,

Welcome to the EE Community. 🙂

Is your PAC code less than 30 days old?

Are you trying to move to EE, or move from EE to another network?

James