Verification Codes

[djdoddie88]

I ported my number over yesterday and it works fine but as im re-installing apps various banks/govt sites are sending me verification codes but they aren't coming through. Tried calling help line yesterday and was put through to level 2 but couldn't see any issue. This is a major issue as i am about to ge tlocked out of paypal. gov uk etc as for some reason EE wont allow codes through. How can i fix before i end up cancelling?

[Leanne_T]

Hi @djdoddie88

Thanks for coming here. 

Do you still have the old SIM card and phone? If so, could you check if they have been sent to this device? 

Leanne.

[djdoddie88]

yeah the old sim card is from id mobile, its still in the old phone but i reset it yesterday when i moved it all over to the new phone. how would i check?

[Leanne_T]

If you turn this on, does any texts come through? @djdoddie88

Leanne.

[djdoddie88]

no nothing coming through at all

[Leanne_T]

In this case, please give us another call on 150 and our tech gurus can run through some further troubleshooting with you @djdoddie88

Leanne 🙂