Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Upgrade but unable to make calls

Pippamcewan
Visitor

‎03-12-2022 03:23 PM

Recently got an upgrade with EE. Everything seems to have made its way across but I’m unable to make a r receive phone calls. (Past the 48 hour period) 

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎03-12-2022 04:33 PM

Hello @Pippamcewan ,

Welcome to the community,

Have you upgraded with EE or are you a new customer?

If you have moved to EE and given EE your PAC code, have you tried restarting your phone?

If you upgraded, are you using the SIM card you originally had with EE? If not, are you able to put your original SIM card in your new phone and see if that works? There is no need to use a new SIM card if the original one still works.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.