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Unserviceable number

Marta171
Visitor

‎08-09-2023 01:35 PM

Hi, my employer just tried to call me on my EE SIM card number and it says that the calls are no longer being connected to my phone number.

I was wondering why this happened, I also tried to call my number from my work device and I was told the exact same thing. I even checked on my profile, and I don't need any top up as I still have 15 pounds already charged. Can you please tell me what I'm doing wrong?

Thank you in advance for your help

 

Kind regards

 

Marta 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎08-09-2023 01:52 PM

@Marta171  does your phone show it’s connected to the network ?    When was the last time you made a call on this device or sent a text ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.