Unlimited data boost on mobile with broadband account

Jiffy59 · ‎11-04-2024

I've recently renewed my EE broadband contract. My understanding is that that should give me and the rest of my family free unlimited data boosts on our current mobile contracts (or any new ones) but that doesn't seem to be happening. Have I missed something or do I need to do something else to activate that?

XRaySpeX · ‎11-04-2024

Are you all & your BB a/c under the same MyEE family a/c, not PAYG nor a No-Frills contract? You need to be to be able to benefit from these Multi Product Benefits

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

Leanne_T · ‎11-04-2024

Hi there @Jiffy59

Thanks for coming here 🙂

Our Multi Product Benefits, Help page has full details on the unlimited data benefit and why this may not be showing 🙂

Leanne.

XRaySpeX · ‎11-04-2024

Are you all & your BB a/c under the same MyEE family a/c, not PAYG nor a No-Frills contract? You need to be to be able to benefit from these Multi Product Benefits

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)