Unable to activate new eSIM

[chris00007]

Hi the, just got my new iPad Pro, I am not able to transfer, activate my new eSIM . Please help

[Christopher_G]

Hi @chris00007 

Welcome to the community.

What happens when you try to activate it?

What is an eSIM and how do I use an eSIM > 

Chris

[chris00007]

Hi Chris😂 , I followed the whole process but by the end it’s said :”u able to activate your card” try later or contact 150. The , I switched off the old SIM card thinking this might be the problem but unfortunately did not help.

thank you 

[Christopher_G]

OK, thanks @Christopher_G 

I'm sorry that you're having this problem. I recommend speaking with our Mobile Care team so they can check this from our side for you.

Chris