Hi, I’m hoping someone here can help me with an order I placed earlier today.
I ordered a £15/month SIM plan through the EE website using a UNiDAYS student discount. After completing the order, I received a confirmation email, but I noticed that the SIM type on the confirmation is listed as an eSIM. I actually wanted a physical SIM card.
I tried to find a way to view or change my order on the EE website, but I haven’t been able to access the order details. The website keeps showing an error when I try to look up the order, and I also can’t find any option to change the SIM type.
So my first questions are:
Is it possible to change an existing order from an eSIM to a physical SIM?
If not, is there another way to get a physical SIM while keeping the same £15/month plan and my UNiDAYS student discount?
There’s also another issue that I’m a little concerned about. After placing the order, I received a message claiming to be from EE saying that I need to pay a £50 deposit.
Since I can’t currently access my order details online or get through to customer service, I have no way of confirming whether this £50 deposit request is genuinely associated with my order.
Has anyone experienced something similar? Is a £50 deposit sometimes required for a SIM-only order like this, and is there an official way I can verify that the payment request is genuinely from EE before paying anything?
I do have my order confirmation and order reference, but I haven’t included the reference number here for privacy.
Any help would be really appreciated. Thanks!
