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Transferring number

LaurenceY
Visitor

‎10-09-2025 08:29 AM

Hi, I ordered my SIM card with a 30 day saver pay as you go on Sunday, and as I read in the port section of the website it said it would port my number in 2 working days! Also it said it would give me a message stating that the port has started and one that will finish. The only message I got is one that said 

“Hi from EE. We'll transfer your number by 6pm on 29/09. Thanks.”

That’s not 2 working days, that’s 20 days, I can’t stay without my number for 20 days, what is happening? 
I tried to reach out by contact us but can’t find nothing. 
does anyone one know if there been some issues with porting to take that long?

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1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎10-09-2025 09:19 AM

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.