03-04-2026 07:41 PM
I am looking to port my number from my old job EE account to my own EE personal account - I am in the process of buying the new personal line but I can't seem to port my old number as it does not like the PAC. The error reads as "You used a PAC code that's for moving to a new network provider. Please call us on 150 from your mobile to talk about your code.".
How do I make this transfer in this case?
Solved! See the answer below or view the solution in context.
03-04-2026 07:49 PM
@rokatubio I faced the same dilema when I left my last emplyer and wanted to stay with EE. Providing you have your emplyers permission to retain the number you will have to use the PAC and move to another provider, and then ask them for a new PAC and use that to move your number to a personal EE account.
Things may have moved on so a call to customer services should advise if there is another way now.
HTH
03-04-2026 07:49 PM
@rokatubio I faced the same dilema when I left my last emplyer and wanted to stay with EE. Providing you have your emplyers permission to retain the number you will have to use the PAC and move to another provider, and then ask them for a new PAC and use that to move your number to a personal EE account.
Things may have moved on so a call to customer services should advise if there is another way now.
HTH
03-04-2026 08:45 PM
And when you transferred away to another provider, did you pick a pay as you go line? I might do that then but it seems that there should be a better solution directly within EE?
03-04-2026 09:26 PM
There is 1 solution within EE. You could alternatively move your old contract to PAYG with 30 days notice (with employer's permission) & then ask EE to transfer the no to your new contract.