cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Transferring line withing ee

rokatubio
Explorer

I am looking to port my number from my old job EE account to my own EE personal account - I am in the process of buying the new personal line but I can't seem to port my old number as it does not like the PAC. The error reads as "You used a PAC code that's for moving to a new network provider. Please call us on 150 from your mobile to talk about your code.". 

How do I make this transfer in this case? 

1 SOLUTION

Accepted Solutions
Mustrum
EE Community Star
EE Community Star

@rokatubio   I faced the same dilema when I left my last emplyer and wanted to stay with EE. Providing you have your emplyers permission to retain the number you will have to use the PAC and move to another provider, and then ask them for a new PAC and use that to move your number to a personal EE account.

Things may have moved on so a call to customer services should advise if there is another way now.

HTH

View solution in original post

3 REPLIES 3
Mustrum
EE Community Star
EE Community Star

@rokatubio   I faced the same dilema when I left my last emplyer and wanted to stay with EE. Providing you have your emplyers permission to retain the number you will have to use the PAC and move to another provider, and then ask them for a new PAC and use that to move your number to a personal EE account.

Things may have moved on so a call to customer services should advise if there is another way now.

HTH

And when you transferred away to another provider, did you pick a pay as you go line? I might do that then but it seems that there should be a better solution directly within EE? 

There is 1 solution within EE. You could alternatively move your old contract to PAYG with 30 days notice (with employer's permission) & then ask EE to transfer the no to your new contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP