Plusnet transfer order raised 14th September for 2 phones, SIM cards arrived following day, excellent service EE.
Put wife’s SIM card in made phone call as Plusnet instructions, wife’s number transferred following day, again excellent service EE.
Put my SIM card in phone says NO SERVICE !!!, phoned EE 16th Sep spoke to Chantelle who said she could not activate card but would check why not and come back to me, however, she did not get back to me.
Second call to EE 17th Sep spoke to Brendon who informs me my line is in Reserve, he would send to back office and resolve in 24 to 72 hrs, nothing happened. !!!
Third call to EE 20th September spoke to Hammed who confirmed say issue as Brendon but Brendon did not complete the form to the back office correctly, he would revise form however this time it would take 14 days from the date of order ( 14th Sep ) to resolve. !!!
Fourth call to EE to ask for update, told the same as Hammed so no wiser.
Fifth call to EE 26th Sep for update spoke to Ashley confirmed it was in the back office however the 14 day turn around would now be from the 17th Sep when Brendon raised the form, allegedly incorrectly, to the back off. Ashley has emailed Brendon and requested him to get back to me with an update but once again no one has got back to me.
To date I have spent over three hours on the phone to EE and another hour onto Plusnet to try to get an idea on what is going on but to my dismay no one will give me a reason why this has happened, or when my phone will transfer over.
After over ten years with Plusnet with no issues, I have not been transferred to EE yet and have problems!!!!
I would appreciate if someone from EE would get back to me and explain why this has happened and when it will be resolved.
