Transferring BT family SIMs (x2) to EE

[stevedaffern]

Hi, I have a BT Family SIM account with two phones that I am transferring to EE. I followed advice to register with EE and used the PAC code supplied by BT. It was the same PAC for each number. When I registered on EE, I was only given the option to choose one number and so I have received only one SIM and set that up on my phone (I then requested my BT number be ported over, which I understand should be done within 24hrs). In the meantime, I need to know how I request a second SIM so that I can add that to my EE account, port the other BT number over, and get the EE discount that is similar to the BT Family Plan. There seems to be a lot of confusion around this whole issue of moving family plans over from BT.

[Rach_H]

What did the team advise about the second SIM when you called @DougCurl2?

Rach

[DougCurl2]

They did'nt,just came to an assumption it may have been sent? It appears there is no tracking order re this hence the problem.I cannot undetstand why it is so difficult to send me a second sim .As stated before I have EE broadband ( hence why I received your mobile offers) and my EE mobile  EE1 but at present just one sim.

[Lesley_W]

Thanks for the extra information @DougCurl2 

I understand your frustrations as it should have been sorted when you spoke to the team. You can see ways to make a complaint here Make a Complaint. The complaints team will be able to have a look into your issue and look at getting it resolved along with addressing your experience so far.

Lesley

[DougCurl2]

Hopefully now sorted.Phoned again and got a guy who found the 2nd sim order but stated it appeared stuck?? He cancelled it then sales team were helpful in doing a reorder so hope sim arrives now in a few days.

[Lesley_W]

Fingers crossed that's sorted @DougCurl2 

Feel free to pop back with an update if you get time.

Lesley