Transfer and porting

[Samrob67]

Hi hope someone can help 

Have bought me contract phone with EE and sent PAC code to transfer my old number from Vodafone on Monday - nothing has worked since. Spoke to tech team this morning - told the porting was completed at midday yesterday and need to wait 24 hours. Given some suggestions to try but none worked and no the phone won’t even place calls using my Wi-Fi - telling me I’ve dialled an incorrect number

anyone got any suggestions - thanks 

[Alex_M]

Hi @Samrob67,

Have you tried restarting your phone? Also, check in settings that mobile network is set to Auto or EE - anything else won’t work.

Can you see any bars of signal?

Thanks,

Alex

[Samrob67]

Hi Alex 

thanks for the reply 

have been switching it on and off all day. No bars showing. Have tried switch the network over and back as suggested by tech team but nothing. It was at least calling via Wi-Fi earlier but not doing anything now 

[Alex_M]

If you aren’t showing any bars, I'd recommend checking for problems in your area using the Network & Coverage Tool if you haven’t already.

Put in your postcode and choose your phone model, then click 'Check Status'.

Otherwise, you might need a new SIM. Do you have a local EE shop to pop into for a replacement, or does your phone support eSIMs?

Thanks,
Alex

[Samrob67]

Thanks again

normally have excellent coverage hence the reason for returning. Unfortunately, going away tomorrow so creating a bit of a problem this 

[Alex_M]

If you have an EE store local, go there with photo ID and they will replace your sim. It is instant and will work straight away.

You can also get a replacement esim online, if your phone supports it.

[Samrob67]

Don’t really have the time as stores are in the opposite direction than I need to go but if that’s the only alternative ! So frustrating 

thanks though - appreciate the help 

[bristolian]

IMHO this is not necessarily a SIM fault, and CS should be investigating your porting data further. If your service failed soon after a port-in was complete, this would remain my suspicion.

If you are unable to dial out using VoWiFi either, that tends to eliminate a radio-network issue and point at account-level data.

[Samrob67]

any suggestions on what I can do ?

[Christopher_G]

I recommend speaking to our technical support team again so they can continue to look into this, @Samrob67 

Keep us updated with what happens please.

Chris