Temporary number whilst I bring my old number over

dannychamp1 · ‎28-05-2023

Good morning the EE app is currently under maintenance I'm still having an issue when I was told it was rectified. When contacting certain contacts they don't see my old number I had with 02 which I transferred to use through EE they are presumably seeing a temporary number or the one assigned to the EE Sim is there anything I can do from my phone settings to sort this or does a customer service representative have to do it thanks in advance

XRaySpeX · ‎28-05-2023

@dannychamp1 : It can take 1 working day from when you activate EE SIM. Not this w/end as it's a Bank Hol.

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dannychamp1 · ‎28-05-2023

Thankyou for the reply my account with EE has been active for over 2 months I raised the question with customer services a week in they said they've done the necessary changes to prevent it from happening it still does though.

Chris_B · ‎28-05-2023

@dannychamp1 On what device this ? and the app isn’t under maintenance, try deleting the app and reinstalling it.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.