Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Technical help

Carllawrenson
Investigator
Investigator

‎04-12-2024 02:55 PM

Hi there, I’ve just changed over from Vodafone and now have no signal, so can’t make calls or go online. I can’t seem to contact anyone for help as I can’t call them. I’ve briefly managed to connect through WiFi but can’t see anywhere to find help. The online chat isn’t showing up in the app. Any ideas?

0 Helpful
11 REPLIES 11
XRaySpeX
EE Community Star
EE Community Star
In response to Carllawrenson

‎04-12-2024 07:24 PM

Skype is a M/Soft app that you may d/load to a device, like the 1 you are using to post here.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bristolian
EE Community Star
EE Community Star

‎04-12-2024 08:24 PM

If you've not done so already, try toggling flight mode to see if this restores coverage. Also perform a manual network search and check EE is listed.

You can contact CS6 using any working phone -  use 07953 966150. Or download & install a web-calling app such as Skype, to call +44 800 9566000

0 Helpful