Switching to EE

[Fmiller1234]

I have recently switched to EE and have had a few issues with my old number being transferred. Now on my EE app it said my old number that I wanted to keep however in iPhone settings it still has the old EE temp number being used and comes up when I message or call other people. I have turned iMessage off and tried to correct it manually in settings but nothing work. 

what can I do?

[bristolian]

How recently is recently, for your port-in date? Are inbound calls to your ported-number ringing on your phone as expected?

If outbound calls & texts (ignore apps & iOS things for now) are giving the wrong number, and assuming you've already restarted your phone after receiving the "port complete" message, then you should contact EE CS on 150.

[Fmiller1234]

It’s stated that the port in service has been complete today. I contacted EE and they said turn the device off and on again at 12. I have just done so and nothing has changed. When making calls and texts the receiver says it’s coming under the temp number still not the transferred one. 

what should do

[Alex_H]

Hi @Fmiller1234,

Welcome to the EE Community 

Are these SMS texts and network calls that are showing the other number, you are not using iMessage or Facetime for these calls/messages where the temporary number is showing? 

If someone makes a call to your actual number, is this coming through to your EE SIM? 

As if it just iMessage or Facetime having the issue, this is just a setting in your phone that needs updating. But if SMS and network calls are not working with your actual number that suggests a different issue with the port in having not fully completed yet. 

Alex