Switching from Galaxy to iPhone

JDavid34
Explorer

‎17-07-2022 10:35 AM

Hi, I'm an EE customer and have a Samsung Galaxy and am switching to an iPhone.  Does anyone know if I can keep the same phone number and if so what do I do?  Thanks in advance.  David

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎17-07-2022 11:15 AM

Hi @JDavid34 

 

Yes. Switching device makes no impact to you EE contract number. If you need a new sum becase of the size then best visit an EE store or call EE CS on 150.

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
JDavid34
Explorer

‎17-07-2022 11:39 AM

Fab, thanks

Kirsty_amanda
Visitor
In response to JDavid34

‎14-09-2022 05:22 PM

Hi David, I've just upgraded my Samsung to an iphone, does it automatically switch your number over to the new phone and did you need to get a new sim? 

Thanks,

Kirsty 

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James_B
EE Community Manager
EE Community Manager
In response to Kirsty_amanda

‎15-09-2022 11:17 AM

Hi @Kirsty_amanda,

Welcome to the EE Community.

If you upgraded, you'll keep the same number. If you old SIM is the right size for your new phone, you can continue to use it. If it doesn't, please activate your new SIM at Activate your SIM (ee.co.uk).

James

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