Stolen Number - Can I get it back?

D7DGI
Explorer

‎15-09-2023 12:34 PM

Hi all, so the last few days have been concerning. Received a text from EE with a PAC code request and to basically say sorry I’m leaving EE. This was not me, was not authorised by me. Phoned EE as I was not sure if it was a legit text or not, turned out it was and my number had been transferred. Investigation currently open, these guys have tried to access my bank aswell but luckily enough security flagged it and they got nowhere. My phone is currently only good for Wi-Fi as my data, calls, messages do not work. Is there a chance I can get my old number back? 

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎15-09-2023 12:45 PM - edited ‎15-09-2023 12:47 PM

Hi @D7DGI 

I am very sorry to hear this has happened and you have done the right thing contacting us to start the investigations. 

Once the team have fully investigated what has happened they will be able to let you know what happens next. If you would like an update on this please get back in touch with our mobile care team who will be happy to help. 

If you have not already, please change all passwords that use the same email combination. 

Leanne.

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D7DGI
Explorer
In response to Leanne_T

‎15-09-2023 12:48 PM

Thank you, I know it’s probably a difficult question to ask but how long do these things usually take to resolve? I need a working phone for work, etc

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Leanne_T
EE Community Support Team
In response to D7DGI

‎15-09-2023 12:50 PM

Hi @D7DGI 

Sorry I have no timeframe for how long this may take and fully understand how upsetting and worrying this must be for you. 

If you can give us another call the team can check if there has been any update and if there is a timescale for you. 

Leanne.

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