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Sim

Gb241
Visitor

‎09-01-2023 12:46 AM

I have been sent a new Sim but I’m not sure why, I didn’t request it. It tells me to activate it but when I go to the website I don’t see a heading for this 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎09-01-2023 12:52 AM

Have you ordered anything from EE recently?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Schockwave
EE Community Star
EE Community Star

‎09-01-2023 11:42 AM

@Gb241 , if your original EE SIM card is working, then you do not need to use and activate the new SIM card.

EE sometimes send out a new SIM card if you ordered a new phone, but your original SIM card, if still working, then you do not need to activate the new one, unless you have moved over from another network, of course.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.