Sim porting

goziestifler
Visitor

‎28-10-2023 05:11 PM

I just bought a pay as you go new EE sim. I want to port my old number from my pay as you go sim to this new EE sim. Is this possible? the attendant in the EE store said I cant do that. please help

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎28-10-2023 09:06 PM

Hello @goziestifler ,

Welcome to the community,

If you are already a pay as you go customer with EE and needed a new SIM card, you should have requested a replacement SIM card. Did you not do this?

The store attendant was right, you cannot port your number over from the same network, but if you are coming over from another network, then you will need a PAC code from your previous network which you give to EE which ports your number over.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Leanne_T
EE Community Support Team

‎30-10-2023 07:47 AM

Hi @goziestifler 

Thanks for coming here. 

If both numbers are on pay as you go, please call us and the team will see what is available for you. 

Leanne.