Sim only

[Zoeherd]

I joined EE yesterday and I’m confused on if I’m getting a sim in the post or if I have got an eSIM? 

[XRaySpeX]

Well, what did you speak about? What did you order? We weren't listening in, so we wouldn't know. 

[Zoeherd]

You don’t need to be rude… 

I ordered online so I didn’t speak to anyone. 
I’ve ordered a 300gb plan but it never give me the option to pick an eSIM or a physical sim. So now I’m confused on how I activate the plan.

[XRaySpeX]

You should get a physical SIM which you can then convert to an eSIM.

[Zoeherd]

So does that mean they will have sent one out to be after I ordered? 

[Schockwave · Accepted solution]

@Zoeherd , yes if you are a new customer, then you should receive it by second class post. If you are at all concerned, ring customer service presss option 2 and then listen to the options to speak to someone.

You can also go to an EE high street store with photo ID and get one there. You do need the physical SIM card before getting the ESim, which is only available to contract customers.