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Sim not working

Dgarbs1987
Visitor

‎01-09-2024 05:22 PM

I got a replacement phone through ee insurance,  since then my sim won't work , I have ordered a new sim but I have to recieve a text to my number to activate it . Which I can't because I had a digital sim in the broken phone and have no acsess to the number . How do I get around this and just get my sim to work (pay monthly) 

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎01-09-2024 06:29 PM

Hello @Dgarbs1987 ,

Welcome to the community,

You can ring them from another phone or by using something like Skype to ring them and they should be able to activate it for you, see my signature.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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