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Sim not working

Juz7474
Explorer

‎13-01-2023 08:38 PM

Got a sim card today put in phone .tried to activate with barcode keeps saying its wrong . Can not receive or call .sent text for advisor to call but it says that I did not answer but phone never rang.what do I do .I really need my phone for work 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎13-01-2023 09:57 PM

Hi @Juz7474 

  • Where did you get the SIM?
  • What device do you have?
  • Is your phone unlocked?
  • Are you in the UK?

Thanks 



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EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Juz7474
Explorer
In response to Northerner

‎14-01-2023 09:02 AM

Sim from ee .phone not locked.i have Samsung s9 .yes I am in UK. Thank you for reply 

0 Helpful
Jon_K
Former EE Employee
In response to Juz7474

‎14-01-2023 12:30 PM

Is your SIM card currently registered, @Juz7474?

Jon

0 Helpful