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Sim not provisionised

Ace222
Explorer

‎25-07-2024 11:07 AM - last edited on ‎25-07-2024 11:57 AM by EE Community Manager

My sim says not provisionised. My number is : [Mod edit: Please do not post your mobile number in this public forum. Thanks]

0 Helpful
3 REPLIES 3
Profile closed
Not applicable

‎25-07-2024 12:24 PM

Hello @Ace222 

Is it a PAYG or Contract?

Ace222
Explorer
In response to Profile closed

‎25-07-2024 12:26 PM

Payg
0 Helpful
Profile closed
Not applicable
In response to Ace222

‎25-07-2024 12:28 PM

When did you last use the Sim Card and made a chargeable call or text?

Also when did you last top up?

It sounds like the Sim Card has gone into Hibernation after 6 months.  Then after 9 months the Sim is completely disconnected and you will have lost the number for good.

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