Sim locked

mikeyrogers111
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Chris_B
EE Community Star
EE Community Star

@mikeyrogers111  The default sim pin is 1111 if you have changed this to your own custom pin you’ll need to keep entering a wrong number 4 times so the sim locks and asks for a PUK,  you’ll find the PUK in your online EE account.   This PUK will unlock the sim and allow you to have a new custom sim pin. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B
EE Community Star
EE Community Star

@mikeyrogers111  The default sim pin is 1111 if you have changed this to your own custom pin you’ll need to keep entering a wrong number 4 times so the sim locks and asks for a PUK,  you’ll find the PUK in your online EE account.   This PUK will unlock the sim and allow you to have a new custom sim pin. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.