Hi.
please can someone help me I have tried everything I can think of.
I put my old sim into my new device and thought all was OK until I realised my phone is dual sim and I Had put the sim in the wrong slot than my phones settings were set for.
I removed the sim and changed to slot 1 but now it says sim locked and to unter a puk code.
I have accessed my account and to be honest I am finding it as USELESS AS A CHOCOLATE TEAPOT
It has taken me almost 4 hours of attempt to access my account and get to the manage device and sim option. Only to find the is no option to even obtain a code
So I thought I would request a second sim on my account to download and be able to use to contract EE then use it in my phone now I know its dual sim.
It was looking promising until it said almost there we just need to verify you and sent a pin code that I can't access because my sim is locked!!!!!
I have been without the use of mobile network for what will be 3 days tomorrow and it is causing me extreme issues as I didn't know I only had use of my home WiFi connection from the getup until I went to lend a normal sms message
Please can someone tell me how to fix this!!
Thanks
