Sim locked and how do i get PUK Code URGENTLY?!!

[SYD07]

Hi.

please can someone help me I have tried everything I can think of. 

I put my old sim into my new device and thought all was OK until I realised my phone is dual sim and I Had put the sim in the wrong slot than my phones settings were set for. 

I removed the sim and changed to slot 1 but now it says sim locked and to unter a puk code. 

I have accessed my account and to be honest I am finding it as USELESS AS A CHOCOLATE TEAPOT 

It has taken me almost 4 hours of attempt to access my account and get to the manage device and sim option. Only to find the is no option to even obtain a code

So I thought I would request a second sim on my account to download and be able to use to contract EE then use it in my phone now I know its dual sim. 

It was looking promising until it said almost there we just need to verify you and sent a pin code that I can't access because my sim is locked!!!!!

I have been without the use of mobile network for what will be 3 days tomorrow and it is causing me extreme issues as I didn't know I only had use of my home WiFi connection from the getup until I went to lend a normal sms message 

Please can someone tell me how to fix this!!

Thanks

[SYD07]

Need to get puk ced but no option in account pages and can't call or message ee please tell me what to do

[XRaySpeX]

Tap here to view your PUK code.

[SYD07]

Still no joy!

Followed the link you posted and the option to unlock my sin and I was not able to select it as it said 'sorry something went wrong'

I refreshed the page but it was still the same and said to ring Ee on 140 which I can't do. 

I have this issue with other areas of my account too and have done so since january this year so i end up with just calling Ee to save wasting time but i cant do that not and i am not beyond ftustrated with this 

Please help urgently 

Thanks 

 

[SYD07]

Now I've just gone back into my account and only manage my broadband
account is on there????

where it used to have thepicture and option to manage my mobile account it
now has a different picture and option saying link another account????

I can't even do anything with that option as it asks for my mobile number
so a pin can be sent to find my stuff???
I can't view any pin code as my sim is locked!!!!
This is getting beyond a joke now

[SYD07]

Hi I am having the same issue but when I tried this I couldn't even select it as no option because it say 'sorry something went wrong'

'I refreshed the page but still the same and so logged out and logged back in and now I don't even have my mobile account available to view let alone  to access and control/request anything???

It just says do I want to link devices or other accounts but even then when I tapped in my mobile number it sent me a pin code so that my ee stuff can be found but how can I view a pin code if I can't unlock my sim?!!!

I can't make a call to ee as sim locked and don't have another number to be able to call you from

I'm in poor health and can't get access to another phone to use and I'm almost an hour away from the nearest EE etore.

The only way I can communicate using my phone number is by using  my what's app account on my new device having decided to remove the locked sim card so I could contact EE on my phone using my home broadband.

Is there any way someone at EE can verify me via callling me or contacting me via message on my WhatsApp using my mobile number connected to my come broadband with yourselves and using my device on my account to verify me and get this sorted?

I am now the 4th day in this issue

Please help!!!!!!

[James_B]

Hi @SYD07,

Welcome to the EE Community. 🙂

If you tap here and log in to your account, are you able to view your PUK code?

James

[James_B]

Hi @SYD07,

The PIN is only required to activate the replacement eSIM you requested, your physical SIM should still be active once you get your PUK code.

Could you have more than one My EE account registered under different email addresses?

James

[SYD07]

I haven't replaced an esim I put in a physical sim and it was fine until
sat afternoon. I've been chating with someone on live chat and they say my
details don't match what they have and even my bank details are different
now.
Please what the hell is going on

[James_B]

Hi @SYD07,

Sorry, we can't access your account via the community to look into this for you.

Our live chat team are the right people to help you with this.

James