Yesterday my e-sim was hijacked. EE fraud contacted me and managed to deactivate the replacement e-sim and told me my existing sim would be reactivated within 1-2 hours. It hasn’t been. After 2 further calls to EE I’m still not on the network. I’m now stuck with no phone so cannot call EE and the fraudsters have accessed my bank account and emails and PayPal. All of which I cannot reset passwords for until I have access to my phone number. Help!
Yes. I did speak to EE last night on my partners phone and they confirmed that it was EE I was talking to. They called me within minutes of getting the replacement e-sim request I I assume maybe the sims had not yet swapped over? I can’t use my partners phone now as he is at work until this evening and I’m keen to get this sorted as I said as the hackers have accessed all my accounts with my bank email and I can’t call anyone so feel very helpless!
Yes. When I spoke to EE they did confirm it was them I was speaking too. They called me within minutes of having the request for the replacement sim so I assume the sim transfer had not occurred by then. I was told on that call that my service would be resumed within 2 hours. I’m now without a phone and unable to access and banking or funds and can’t contact my bank to sort this out. I can’t even pay for the parking in town to visit the EE store to see a person.
Hopefully if you can reply to the message from @Christopher_G you can get the help you need, but at any point did you call EE or did they call you and say they were from EE?
