Problem with transferring number

[RichardB11]

I ported my old number across when I joined EE and when I call people they see my old number - which is the one I want to keep. The problem is when I text people it shows up as the new temporary number that came with the SIM (not the number I want to use) ditto when I look at the phone about info: my number, that also shows the EE one despite several restarts. Can't understand it and don't know how to fix it 

[bristolian]

Are you using Apple or Android?

[RichardB11]

Android

[bristolian]

That rules out some of the foibles that Apple has!

The "about my phone" section is purely cosmetic, but if outgoing texts are showing the wrong number - there may be an issue with your SIM post port-in. Do texts to your ported-in number arrive OK?

You may need to contact EE CS to check everything is correctly updated on your account/SIM.

[RichardB11]

In the end I called EE C.S. on 150 who were really helpful, patient, clear and concise (and no, I don't work for them!).

The issue turned out to be with my phone settings - Pixel 6a, specifically the messages app used for texts and then the phone settings itself. A very helpful chap called Tom talked me through how to change this and everything is now correctly showing up as the old/correct number. Happy days and a big thank you to EE C.S.

[Leanne_T]

Thanks very much for coming back and letting us know @RichardB11 

Have a lovely weekend 🙂

Leanne.